Yes, you can register a new domain during and after the sign-up process.

You can choose from wide variety of TLDs and ccTLDs and use our domain name spinner for name ideas.

No, this is not strictly necessary. You can use our hosting services with almost any domain registered at any domain registrar of your choice.

All you need to do is point your domain to our nameservers, which you’ll find in our email with your hosting account information.

If you cannot change your domain’s nameservers, you can contact us or your domain registrar to assist you with this.

You can always transfer your domain to us if you wish, but this is not a requirement.

We will setup your hosting account within 12 hours after payment completion.

Many accounts are setup much faster, often within just a few minutes after payment completion.

We offer a wide variety of payment options. This includes:

• Major credit or debit cards (VISA, MasterCard, AMEX)
• PayPal
• SOFORT / Klarna
• GiroPay
• Apple Pay
• Bank Transfer (SEPA)
• Direct Debit (EU and USA only)
• Cryptocurrencies

Please note that payments in cryptocurrencies are non-refundable and require prior identity verification.

Each reseller plan contains a certain amount of disk space and bandwidth that is shared with all your sub-accounts.

You can assign as much disk space and bandwidth to your sub-accounts as you wish. What counts is the actual total usage of your main account and all your sub-accounts combined, which should be within the plan’s limit.

Should your total disk usage or bandwidth exceed, all accounts will continue to work as before, but an overage fee per GB will be charged at the end of the month. The overage fees can be found in the features list on this page.

You can check your current disk usage and bandwidth usage in our client area under “Services”. The stats are updated on a daily basis.

To prevent high overage fees, please try to free up space or upgrade your account before the end of the current month.

This depends on the limits that your sub-account reaches.

Disk space limit: Your account would become “read-only” until you free up space or upgrade your account. This can cause various issues, such as your website no longer working correctly because it can no longer create session files, for example. You may also no longer send or receive emails, as the emails are saved as files under your account, for which free space is required.

Bandwidth limit: If your account reaches the bandwidth limit, your account would become unusable either until you upgrade your account, or until the 1st day of the following month. Your website would return a “509 Bandwidth Limit Exceeded” error and you would also be unable to upload files, send/receive emails, etc.

Resource limits (e.g. CPU, memory, disk throughput, etc.): Your account and website would open slower and possibly trigger “Resource Limit Is Reached” errors (codes 500, 503 or 508) until the resource usage of your account cools off. These errors would usually disappear as soon as your account’s resource usage returns back within normal limits. If your account reaches its resource limits too often, or if you expect to receive more traffic, an upgrade to a higher plan would be recommended.

Outgoing emails: Shared and reseller hosting accounts are only allowed to send a certain number of emails per hour (depends on your plan) to prevent congestion of the mail queue and as a preventive measure against outgoing spam. If you have reached the hourly sending limit, all further emails will be delayed or discarded. We recommend sending high amounts of emails in batches or through email marketing services (e.g. MailChimp).

Other limits: If you reach the maximum amount of add-on domains, for example, you would simply be unable to add more add-on domains; unless you remove existing add-on domains or upgrade your account.

Resellers can always adjust the limits of their sub-accounts in WHM. Only resource limits, such as CPU, RAM, etc. are not adjustable and require a plan upgrade.

We make hosting plan upgrades and downgrades very easy and fair.

Upgrades and downgrades can be done at any time, even in the middle of your current billing period.

You will find upgrade/downgrade buttons in cPanel as well as in our client area (in the sidebar of your hosting plan). If you can’t find them, feel free to contact our customer service.

Unused periods are prorated based on the number of remaining days and credited to your upgrade invoice or to your next invoice.

Upgrades and downgrades are processed instantly and automatically right after payment completion (if any payment is required).

Please note that this only applies to upgrades/downgrades to/from any shared web hosting plan, or upgrades to a reseller hosting plan. If you need to upgrade/downgrade to/from an isolated hosting environment (e.g. VPS or Dedicated hosting), this would require a manual migration, which we can gladly arrange with you. Please contact us in this case.